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Demonstrate effective communication etiquette
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Verbal & non-verbal communication, body language, tone, grooming, written communication, social and professional etiquette (classroom, workplace, virtual, social media)
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Demonstration, Role-play, Group discussion
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Apply telephone and digital communication etiquette
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Introducing self, clarity, tone, active listening, email and WhatsApp etiquette, professional texting, e-communication methods (emails, chats, video conferencing, digital platforms)
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Simulation, Return demonstration
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Develop & deliver structured presentations
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Structure, types, visuals, preparation, delivery techniques
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Practice sessions, Peer evaluations
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Exhibit public speaking skills
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Speech formats, opening and closing, managing stage fear, clarity and confidence
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Speech observation checklist
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Use time management in communication
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Scheduling meetings, prioritizing messages, using planners/calendars, avoiding communication overload
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Time logs, Planning tools
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Employ motivational communication
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Encouragement, empathy, positive communication, habits that foster connection
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Lecture, Group reflection
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Practice communication in decision-making
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Assertiveness, communication styles, decision trees, conflict resolution, types of counselling (directive, non-directive, eclectic)
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Scenario-based assessment
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Communicate collaboratively in teams
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Team roles, respectful dialogue, active listening, constructive feedback
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Group activities, Team-building games
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Peer- and facilitator review
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